Frequently Asked Questions
Everything you need to know about shopping with The Genie Company
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.
How do I process a return or exchange?
We want you to love your look. If you are not satisfied, you can return unworn items with tags attached within 30 days of delivery through our online return portal.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At The Genie Company, we are committed to ethical fashion. 70% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2026.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.